LESS CONFUSION. MORE CONFIDENCE.

Make it easierto understand.Easier to use.

Help your customers get from “how do I?” to “got it.” We turn products, features and everyday tasks into clear, useful video walkthroughs.

Tell us what needs explaining Explore how we help

A managed service. A clearer experience for your customers.

AN EXPLANATION, IN THREE STEPS
01
THE EVERYDAY HOW-TO

Find your order

1 / 3
EXAMPLE STORE
Account Orders

Your orders

Find the order you want to check.

Order #1042Example order · 2 items
View order
Start with the right order
Illustrative workflow · not client work
FOR THE THINGS YOUR CUSTOMERS NEED TO DO
01Find their way02Get started03Use a feature04Complete a task

THE PROBLEM WE SOLVE

Your product makes sense to you. Let’s make it click for them.

The first setup. The unfamiliar feature. The same support question, again. A little clarity at the right moment can help your customers take the next step.

01 /

Make the first step easier

Show new customers where to start, what to do and what happens next.

02 /

Give recurring questions an answer

Create useful explanations your support team can share again and again.

03 /

Turn features into useful habits

Help customers understand what a feature does for them, in their own language.

WHAT WE HELP YOU EXPLAIN

One clear task. One useful explanation.

For software, consumer apps, ecommerce, marketplaces, fintech and the services people use every day.

01THE BIG PICTURE

Product explainers

Make the value of your product easy to grasp.

02EVERYDAY TASKS

How-to videos

Show exactly how to finish a common task.

03A BETTER START

Onboarding walkthroughs

Give new customers a confident first experience.

04THE NEXT STEP

Feature education

Help customers discover what else they can do.

05LESS BACK-AND-FORTH

Support explanations

Turn recurring questions into reusable answers.

06A CLEAR PATH

Process demonstrations

Make a multi-step process feel manageable.

HOW WE WORK

You know your customers. We help the explanation land.

A considered process, from the first question to the final captioned walkthrough.

01

Find the friction

We learn your product, your audience and the task that needs a clearer explanation.

02

Plan the explanation

We agree the scope, write the script and map the steps. You approve the direction.

03

Make it clear

We capture the workflow and produce a focused, captioned video in your brand.

04

Review & put it to work

You review the work. We make the agreed revisions and prepare the final delivery.

CLARITY IS IN THE DETAILS

Your customer’s task comes first.

Clear language. Real product screens. One action at a time. Our process keeps the explanation grounded in what your customers actually need to do.

  • 01Your brand leads the final video
  • 02Scripts approved before production
  • 03Captions included in delivery
  • 04Review and revision scope agreed upfront

PRICING & SCOPE

A clear place to start.

Bring your approved scripts, or let us manage the project from the first question. We agree the full scope before work starts.

YOU BRING THE PLAN

Production Batch

$175

for 5 videos

$35 per video · minimum 5 videos

  • Your approved scripts
  • Your suitable source assets
  • Production and captioned delivery
Discuss production batch Best when your message and assets are ready.

WE MANAGE THE DETAILS

Managed Package

From $750

starting price · 5 videos

From the first idea to a useful explanation.

  • Planning and product familiarization
  • Scripting, capture and production
  • Agreed revisions and captioned delivery
Discuss managed package Final scope and price agreed before production.

Prices in USD. Scope, schedule, deliverables and revision limits confirmed in your proposal.

Checkout is currently unavailable. You can still send a brief and agree your project scope with us.

THE FOUNDING CASE-STUDY PROGRAMME

A clearer experience. A story worth sharing.

We’re selecting approximately five businesses for a defined founding project at no charge. Help us build genuine case studies around real customer education needs.

Apply for a founding project

We ask for honest feedback and permission to showcase the approved work. Company identity and testimonials are used only with explicit approval. A positive review is never required.

A FEW USEFUL ANSWERS

Before we start.

Is StepsReel only for software companies?

No. We work on products, services and processes that non-technical customers need to understand. That can mean a consumer app, an ecommerce journey, a marketplace, a fintech product or a common business process.

What do we need to provide?

For a Production Batch, bring approved scripts and suitable source assets. For a Managed Package, share access to the agreed product or workflow, your customer context and brand materials. We plan the explanation with you.

Can these videos live in our help centre?

Yes. We plan delivery around where the work will be used: your help centre, onboarding emails, product pages, support replies or other agreed channels.

How do reviews and revisions work?

We agree the revision scope before production. You review the script and direction first, then leave feedback or approve each version in your private project area.

How long does a project take?

Timing depends on scope, product access and review availability. We confirm a schedule after reviewing your brief rather than promise a generic turnaround.

What does the founding programme involve?

Approximately five selected businesses receive a defined project at no charge. We ask for honest feedback and permission to showcase the approved work. Identity and testimonial permissions are separate, and positive feedback is never a condition.

LET’S MAKE IT CLEAR

What do your customers need a hand with?

Bring us the question, the confusing step or the feature that deserves a better explanation.

Tell us what needs explaining